FREE SHIPPING Domestic Orders Over SGD$40 | International Orders Over SGD$80

Cosmicqweens Store

Cosmicqweens

Frequently Asked Questions (FAQs)

FAQs

Are Cosmicqweens products sold at any other retailers?

No. Cosmicqweens.com is the only platform that sells Cosmicqweens products. Please be aware of dodgy sellers from unreliable sources. If you come across any store or seller selling our products, please contact our customer service team at hello@cosmicqweens.com, where we will be able to confirm if an item is a true Cosmicqweens product.

Are Cosmicqweens products cruelty-free?

Fret not, we do not test on animals, only boyfriends (not yours, don’t worry).

Are Cosmicqweens products vegan-friendly?

Yes. Our cosmetics do not contain any animal-derived ingredients and are vegan-friendly. You can use them in peace!

Are Cosmicqweens products chemicals free?

Yes again! Our cosmetics are Paraben, Lead and Mercury free (not even in the ingredients and raw materials).

Where are Cosmicqweens products made from?

Nippon AKA Japan

What currency does the website use?

All transactions on Cosmicqweens.com are in Singapore Dollars (SGD). Payments are processed by our payment partner, Smoovpay. Do note that your bank may use its own rates to charge you for any currency conversion if you did not pay via SGD.

Where are you shipping from?

Sunny island Singapore!

I have placed an order. When will my package arrive?

The processing time for orders is 1-3 working days. After which, delivery time within Singapore is 1-3 working days and 6-10 working days via Singpost internationally (please refer to our Shipping Policy for countries we deliver to). Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

What method is used for shipping?

All packages are shipped via Singpost for both domestic and international shipping.

How can I get in touch with your customer service team?

For customer service inquiries only, please email hello@cosmicqweens.com

I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 48 hours. Please note that there may be delays during and immediately after new product launches.

Do you offer returns?

No. All sales are final.
In the unlikely event that a product did not arrive in proper condition, we will only send replacements for damaged or missing product within 14 days of receipt of package. Please note that proof of purchase needs to be submitted and Consmicqweens reserve all rights to reject any request for returns or refunds.

I am an international customer (outside Singapore). Do I have to pay customs and taxes?

All packages are shipped via Singpost. Items shipped outside of Singapore may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Cosmicqweens.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Singpost to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Singapore.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at hello@cosmicqweens.com with your inquiry.

What are the modes of Payment?

We accept MasterCard and Visa.

Feel free to bombard us at hello@cosmicqweens.com with questions. We will have to answer them anyhow, you know, customer service. :P